Q. When will I receive my order?
A. Orders are processed M-F excluding holidays. Most orders are shipped within 3-5 working days. Occasionally 1 item of your order will be backordered, this may delay your order by a few days. If the backorder is expected to be longer then 1 week, we normally will ship a partial order. It may take up to 7 working days for you package to arrive. To help you receive your package as fast as possible, we ship FedEx 2 day as our standard.
Q. How is my order shipped?
A. We ship Federal Express 2 day service as our standard service. (see below for P.O.Box orders)
Q. When will I know when my package is shipped?
A. We try to notify you by e-mail the day your package is shipped The tracking # is only given out when we need to trace a lost package. Ex: Shipped on Monday by 2 day service will arrive Wed between 11:00 am and 5:00 pm.
Q. Will FedEx leave the package at the door?
A. ALL packages are sent requiring a signature." If you want to leave a note for FedEx to leave your package at a specified place (i.e. front door, back porch, apt. manager's office etc.) then you accept full responsibility of the package. Otherwise, you will have to ensure someone will be there to accept and sign for the package. FedEx will attempt delivery of your package 2-3 times and should leave a "door tag" that you can sign giving them instructions on what to do or you can call FedEx and set up a "signature release" on file with them allowing the FedEx Driver to leave packages delivered to your address."
Q. Can I receive Federal Express at my P.O. Box?
A. FedEx does not deliver to P.O. Boxes. We do deliver to P.O. Boxes, APO's and FBO's, however these orders are shipped by priority U.S. Mail.
Q. I would like my order shipped at work, but do not want my coworkers to know what is inside?
A. All packages are shipped in plain Federal Express boxes. Its reads from, RPT Inc with our address. There are no adult markings on the box.
Q. How will the charge read on my credit card statement?
A. RPT Ventures, Inc. 888-999-4554 / 503-491-8989
Q. Do you sell your mailing lists?
A. NO, we have never sold our names or ever plan to do so. We respect the privacy of our customers.
|
View Cart | Search | Customer Support | FAQ