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Please read our Frequently Asked Questions Page.
Most of your questions can be answered here. (Status, PO Boxes, Billing, Etc.)

Problems
Problem with your order, wrong item received etc.

Order Status
Please inquire only if 7 business days have passed; weekends and holidays are not included.

Questions
General questions about our products.

Returns / Defectives
If our return policy below applies, email us for RMA number. Please include order number and defective item number with your e-mail. Also, briefly describe the problem.

Once RMA number is received, include your name, invoice number, item number and brief description of problem with your return sent to:

RPT Ventures, Inc.
Att. Returns
2325 West Midway Boulevard
Broomfield, CO 80020

Return Policy

1. All sales are final. Once you receive your products we cannot accept returns on sexually oriented products.
2. If a product is defective, we will exchange for same product only within 10 days of delivery. After that, you will have to send to the manufacturer on the enclosed warranty card. Keep your original box and invoice if needed. We recommend you test all products as soon as you receive them.
3. Products returned as undeliverable or refused, we be charged a 15% restocking fee.